Call Recording

By recording all your in and outbound calls your business has a full record of all discussions that have taken place between you and your customers.  This is really valuable in improving customer service and resolving customer disputes.

There are several different types of call recording applications available to suit the requirements of yout business, please contact us for more details.

Call recording systems can connect to an on-site phone system or can be included as part of a cloud based solution.  They can capture just inbound calls, just outbound or all of your calls.  All recorded the calls are archived either onsite or online and are easily accessible as and when you need them.

If you have a business that needs to use call recording for legal purposes such as court cases you need to ensure you have a call recording systems that offers recordings which are permissible in a UK court of law. IP Advance can help you with this.

Many businesses use call recording as an excellent training tool to help evaluate and improve sales performance or the customer services experience.

Please contact us if you wish to find out more about our call recording services.