Intelligent Inbound
Inbound services offer much more than an 0800, 0845 or 0870 number for your customers to call in on. Effective use of the intelligent services that inbound numbers can provide will have a positive impact upon the call handling within your business, and improve the experience of your customers when they call you.
Below are some of the benefits intelligent routing can bring to your business:
- Generate income when customers call you via 0844 and 0871 numbers;
- Understand of who is calling you, when and where from;
- Measure the effectiveness of your marketing campaigns on a geographic basis;
- Digitally record some or all inbound calls;
- Route calls to different offices from the same number;
- Automatically have calls routed to different locations at different times of the day, week or year;
- Have a local STD number for another city or country that delivers calls to your premises;
- Receive calls from other countries via local country STD numbers or local country Inbound numbers;
- Build IVR menus to direct callers to the right department e.g. press 1 for sales, 2 for finance;
- Control your own customer routing plans and chosen services via Web access to your services;
- Provide disaster recovery support for your business by easily re-routing inbound calls to other offices;
The above features are just some of the functionality available, if you wish to find out more please contact us.
